.

IT Support Officer

Liverpool, NSW  ·  Full AU Working Rights

95% First-Contact Resolution Across 200+ Users

IT Support professional with 2+ years of enterprise experience across PwC and multi-site environments. Proven across Microsoft 365, Entra ID, Intune, and Cisco Meraki — backed by hands-on home lab work in Zero Trust, VLAN design, and Azure infrastructure.

Get in Touch
Aayush Acharya

Professional Experience

AV & Technical Support Analyst

PwC | Jun 2025 – Present

  • Support: Provide Level 1/2 end-user and technology support to partners, executives, and staff across meeting rooms and corporate events.
  • AV Infrastructure: Administer and support Microsoft Teams Rooms and Cisco Webex systems, ensuring zero disruption during high-profile meetings and events.
  • VIP Resolution: Deliver VIP-level deskside and remote support to senior partners, managing end-to-end incident resolution with no escalations.
  • Hardware: Troubleshoot and resolve hardware, display inputs, and connectivity issues fast under high-pressure event conditions.

Key Skills

AV Infrastructure VIP Support Microsoft Teams Rooms Cisco Webex Hardware Diagnostics

IT Support Officer

Platinum Hospitality Group | Feb 2024 – Jun 2025

  • Support: Delivered Level 1/2 IT support to 200+ users across 9 locations, resolving 95% of incidents at first contact with 15–30 tickets handled daily.
  • Identity & M365: Administered Entra ID, Active Directory, and managed the Microsoft 365 suite including Exchange Online, Teams, and SharePoint.
  • Endpoint Management: Deployed endpoints via Microsoft Intune and Autopilot for zero-touch provisioning and patch compliance.
  • Infrastructure & Security: Maintained Cisco Meraki networks, enforced MFA, and deployed Conditional Access policies across the organisation.

Key Skills

Entra ID Microsoft Intune Cisco Meraki M365 Suite Active Directory

Technical Skills & Certifications

Active Directory  ·  Entra ID  ·  Microsoft Intune  ·  Autopilot  ·  Cisco Meraki  ·  Microsoft 365  ·  Azure  ·  Windows Server 2022  ·  Hyper-V  ·  Zero Trust  ·  VLANs  ·  DNS & DHCP  ·  ServiceNow  ·  Freshservice  ·  Teams Rooms  ·  JAMF  ·  PowerShell  ·  Remote Desktop  ·  Active Directory  ·  Entra ID  ·  Microsoft Intune  ·  Autopilot  ·  Cisco Meraki  ·  Microsoft 365  ·  Azure  ·  Windows Server 2022  ·  Hyper-V  ·  Zero Trust  ·  VLANs  ·  DNS & DHCP  ·  ServiceNow  ·  Freshservice  ·  Teams Rooms  ·  JAMF  ·  PowerShell  ·  Remote Desktop  ·  Active Directory  ·  Entra ID  ·  Microsoft Intune  ·  Autopilot  ·  Cisco Meraki  ·  Microsoft 365  ·  Azure  ·  Windows Server 2022  ·  Hyper-V  ·  Zero Trust  ·  VLANs  ·  DNS & DHCP  ·  ServiceNow  ·  Freshservice  ·  Teams Rooms  ·  JAMF  ·  PowerShell  ·  Remote Desktop  ·  Active Directory  ·  Entra ID  ·  Microsoft Intune  ·  Autopilot  ·  Cisco Meraki  ·  Microsoft 365  ·  Azure  ·  Windows Server 2022  ·  Hyper-V  ·  Zero Trust  ·  VLANs  ·  DNS & DHCP  ·  ServiceNow  ·  Freshservice  ·  Teams Rooms  ·  JAMF  ·  PowerShell  ·  Remote Desktop  · 

Technical Skills

  • Identity & Access Management:
    Active Directory, Entra ID, RBAC, MFA, Conditional Access, user provisioning & offboarding, SSO.
  • Microsoft 365 & Endpoint Management:
    Exchange Online, Teams, OneDrive, SharePoint, Microsoft Intune, Windows Autopilot, JAMF, MDM policy management.
  • Networking & Infrastructure:
    DNS, DHCP, TCP/IP, VLANs, site-to-site VPN, Cisco Meraki, Windows Server 2022, Hyper-V, Microsoft Azure.
  • Security & ITSM:
    Zero Trust architecture, phishing-resistant MFA, endpoint protection, Conditional Access, ServiceNow, Freshservice, Jira.
  • Scripting & Automation:
    PowerShell, Bash scripting, task automation, bulk user management via CLI, scheduled tasks.
  • Remote Support & Tooling:
    RDP, TeamViewer, AnyDesk, Quick Assist, remote endpoint troubleshooting, screen-sharing diagnostics.
  • Operating Systems:
    Windows 10/11 (advanced), macOS, Ubuntu/Linux (basic admin), Windows Server 2022.
  • AV & Hardware:
    Projectors, LED displays, conferencing systems (Teams Rooms / Webex / Zoom), VoIP (3CX), POS (Lightspeed).

Certifications

View All Certifications

Hands-On Technical Projects

Basic IT Troubleshooting Knowledge Base

Built a high-performance, offline-capable IT troubleshooting wiki using vanilla HTML, CSS, and JavaScript. Features 150+ comprehensive articles across 12 categories including Networking, Active Directory, Exchange, Intune MDM, and Windows OS diagnostics. Includes command-line integration and severity tagging for L1/L2 escalation.

View Live Knowledge Base

Enterprise Infrastructure & Security

Architected a production-grade Microsoft 365 E5 tenant with Entra ID, enforcing RBAC, Conditional Access, and phishing-resistant MFA under a Zero Trust framework. Deployed Intune MDM with Autopilot and virtualized Windows Server 2022 with GPO hardening.

View Project Details

VLAN Network Design

Designed multi-VLAN topologies with inter-VLAN routing via Layer 3 switches using Cisco Packet Tracer. Configured access/trunk ports and validated end-to-end connectivity across all network segments.

View Project Details

Virtual Active Directory & Site-to-Site VPN

Deployed virtual AD on Microsoft Azure utilizing Windows Server VMs, domain controllers, OUs, and GPOs. Independently designed a site-to-site VPN integrated with Entra ID for a cloud-only tenant.

View Project Details

Multi-Domain DNS Infrastructure

Designed and deployed DNS infrastructure across three live production domains — aayush.com.au, aayushacharya.com.au, and googal.store. Provisioned A records, CNAMEs, and HTTPS across all domains with subdomain routing for six independently hosted services under a single root domain.

View Project Details

Education

Bachelor of Computer Applications (Cloud & Security)

MUJ | Expected 2029  ·  Remote / Part-Time

Let's Connect

Game Room

Welcome to the fun part!!

Some simple games to take a break.

Speed Grid

Numbers 1 to 16 laid out randomly — tap them in order as fast as you can.

Time: 0.00s

Tech Memory

IT components hidden behind cards — match the pairs.

Moves: 0 Matches: 0/8